Road Runner Scooters Reviews

RoadRunner Scooters has a detailed Return Policy. All electric scooters purchased must be returned within 10 days of delivery. Scooters must be in the original packaging and never ridden. RoadRunner Scooters reserves the right to refuse returns that do not meet their resell standards. Returns incur a 20% restocking fee. The customer is responsible for the return and original shipping costs. Refunds are issued within 10 business days to the original payment method. For RX7 Purchases Only, any cancellation made on a Pre-Order RX7 will result in a 20% cancellation fee.

As for the Shipping Policy, all new scooter and parts orders over $750 will be shipped via FREE GROUND SHIPPING anywhere within the 48 contiguous United States. Expedited shipping options are available for parts orders, however, scooter purchases cannot be expedited. RoadRunner Scooters can ship to most addresses in the United States. Some restrictions may apply. Please double check your address for accuracy when ordering from RoadRunner Scooters. An incorrectly entered address can delay or prevent shipment. All new scooter/part orders placed on roadrunnerscooters.com prior to 12 PM (EST) will generally leave their warehouse that same day. Their warehouses operate Monday – Friday excluding holidays. Orders placed after 12 PM (EST) on Friday, Saturday or Sunday will generally leave their warehouse Monday, the first business day of the week.

Roadrunnerscooters.com accepts several payment methods. These include PayPal, where customers can select the Pay Later option and choose a monthly installment plan that works best for them. Payments can be made securely in the mobile app or online with the ease of autopay.

Another option is Affirm, where customers can enter a few pieces of info for a real-time decision at checkout, pick the monthly payment plan they like best, and make payments at affirm.com or in the Affirm app.

Customers can also use Afterpay. They can sign up quickly and easily in the Afterpay App, choose Afterpay as their payment method at checkout, and make the first of 4 payments now and pay it off over 6 weeks without any interest.

Lastly, Katapult is also accepted. Customers can select Katapult as their payment method at checkout, get instantly approved by applying and verifying their identity and payment information, and once completed their order will be processed and fulfilled like any other order.

These are the various payment methods accepted by Roadrunnerscooters.com.

To contact customer support at RoadRunner Scooters, the fastest way is to send a quick video or voice note showing what you need help with1. The team strives to provide exceptional customer support and you can expect a response within 12 hours1. The agent best suited to help you will reach out with a resolution as soon as possible1. You can also submit a ticket if you need additional help2. For service-related inquiries, you can send an email to support@roadrunnerscooters.com3. They pride themselves on having incredible communication and customer service1.

Yes, products can be returned to Roadrunnerscooters.com under certain conditions. Electric scooters must be returned within 10 days of delivery. They must be in the original packaging and never ridden. Parts and accessories can also be returned within 10 days, but the customer is responsible for shipping costs for exchanges. Used parts are not eligible for return. Defective items are replaced at no cost if reported within 10 days. No returns are accepted after 30 days from the date of purchase. Please note that returns incur a 20% restocking fee and the customer is responsible for the return and original shipping costs. Refunds are issued within 10 business days to the original payment method. For the return process, do not send scooters to the shipping address on the label. The team will provide a pre-paid return label, and schedule a return pick-up if applicable. It's important to note that RoadRunner Scooters reserves the right to refuse returns that do not meet their resell standards. Purchasing implies acceptance of all policy terms. Please contact support@roadrunnerscooters.com for assistance.

All new RoadRunner Scooters come with a standard 1 year limited warranty. All new Nanrobot scooters come with a 6 month (180 day) limited warranty. All Certified Refurbished scooters come with a 90 day limited warranty. All scooters come with the option to purchase a 1,2, or 3 year extended warranty.

All new scooter and parts orders over $750 will be shipped via free shipping ground anywhere within the 48 contiguous United States.

The limited warranty covers the following items with certain restrictions: Speed Controls, Throttle, Voltmeter, Motors, Batteries, Chargers, Suspension.

Using the tracking number provided in your "Shipping Confirmation Email" you can check the status of your delivery with UPS or FedEx. Your tracking number will automatically be emailed on your "Shipping Confirmation Email" sent within 24 hours of placing your order (Except for Fridays or Saturdays).

All electric scooter returns purchased from RoadRunner Scooters MUST be shipped back within 10 days of delivery.

All cancelled orders and pre-order cancellations made after 24 hours of being placed will be charged a 10% processing fee.